Terms & Conditions

Payment Methods

1. Internet Bank

ANZ  01-0190-0353500-00

Attention: please key in Invoice Number or Order Number as reference.

2. Credit Card

Delivery Time and Method

For Retail Customer

Auckland only retail customer delivery: Monday to Friday

-Once receive payment, we will dispatch your order as quickly as possible. Your product will be delivered to your door.  Delivery time within 2-3 business days. Delivery times quoted are subject to third party acts such as courier delays and also the weather.

-Auckland region: Freight charge $15+gst per order. 

–No Rural Delivery

–No Apartment Delivery

-If the customer not at home, the driver will leave the parcel on the front doorstep or at the nearest location.

-Your frozen products should be opened from the parcel and refrigerated as soon as possible.

For Business Customer

– Customer within Auckland: Delivery Monday to Friday.

Free delivery for customer orders $150 or more per invoice.

– Customer outside Auckland: Delivery Monday to Friday. Freight charges apply. (Please contact us for details of freight charge)

Returns, Exchanges, and Refund Policy

Returns: Seller may in its absolute discretion, accept a request by Customer to return Goods to Seller for credit, exchange, or refund. If Seller accepts any request by Customer under this clause, such acceptance will be conditional on Customer: (a) delivering, at its expense, the relevant Goods to Seller at Customer’s cost in the same condition and packaging in which they were delivered to Customer, with a copy of Seller’s invoice, within five Business Days of Seller’s acceptance; and (b) The Consumer Guarantees Act 1993 sets out minimum standards for goods sold by Y &Y Frozen Food Limited. In the event that goods purchased from Y &Y are deficient, faulty, or short weighted, the retailer (HBS) has the right to repair, replace, or refund.

Risk: Any return of Goods to Seller is at the Customer’s own risk. The seller is not responsible for unauthorized returns. Seller may dispose of on such basis as Seller sees fit and without liability to Customer, any Goods returned otherwise than in accordance with returns clause.